Privacy
Privacy Policy
What we collect, why we collect it, and the choices you have.
Who we are
Rio Cali Beauty Spa operates this website and the SMS program described below. We are located at 6210 Wilshire Blvd, Studio 209, Los Angeles, CA 90048, and can be reached at (310) 597-2161.
Rio Cali Beauty Spa is operated by RIO CALI RECOVERY CENTER LLC.
This policy explains what information we collect from guests and visitors, why we collect it, and the choices you have. It applies to this website, our booking process, and our SMS messages.
Information we collect
We only collect what we need in order to serve you:
- Name — so we know who is coming in and can address you properly.
- Phone number — to confirm appointments, reach you about a booking, and to send SMS messages if you have opted in.
- Email address — to send your diagnostic result, booking confirmations, and receipts.
- Appointment information — the service booked, date and time, treatment preferences, and the health notes you choose to share so a therapist can adapt the session safely.
We also collect basic website analytics, such as which pages were visited and which link led you here. That data is aggregated and is not used to identify you personally.
Cookies and Tracking Technologies
We may use cookies, pixels, analytics tools, and similar tracking technologies to understand how visitors use our website, improve website performance, measure marketing effectiveness, and support our advertising activities.
These technologies may collect information such as pages visited, browser or device information, referring pages, interactions with the website, and approximate location derived from network information.
We may use third-party service providers, including analytics and advertising platforms, to process this information on our behalf.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
SMS consent and mobile opt-in information are not shared with third parties or affiliates for their marketing or promotional purposes.
Why we collect it
- To schedule, confirm, reschedule, and follow up on your appointments.
- To answer questions you send us and provide customer support.
- To prepare for your session safely, based on the health information you choose to share.
- To send your personalized diagnostic result when you complete it on this site.
- To invite you to leave a review after a visit.
- To meet our record-keeping and legal obligations.
We never sell your information
Rio Cali Beauty Spa does not sell, rent, or trade your personal information to anyone, for any purpose.
SMS consent is never shared with third parties or affiliates for marketing purposes. Your consent to receive text messages stays with Rio Cali Beauty Spa alone.
We do share limited information with the service providers that make our operation run — our booking platform, our messaging provider, and our payment processor — strictly so they can perform that service for us. They are not permitted to use your information for their own marketing.
How we use SMS
If you opt in, we use text messages only for:
- Appointment reminders
- Customer support
- Follow-up messages
- Review requests
Opting in to SMS is optional. You can book an appointment and use everything on this site without agreeing to receive text messages, and we will still contact you about a booking by phone or email.
Message frequency varies.
Message and data rates may apply.
Reply STOP to opt out.
Reply HELP for assistance.
To stop receiving messages, reply STOP to any message from us. You will receive one confirmation and then no further texts. To get help, reply HELP or call us at (310) 597-2161. Carriers are not liable for delayed or undelivered messages.
How long we keep your information
We keep guest and appointment records for as long as you are an active guest and for the period our accounting and legal obligations require. You may ask us to delete your information at any time by calling us or replying to any message; we will delete what we are not legally required to retain.
Security
Access to guest information is limited to the Rio Cali team members who need it to do their work. No system is perfectly secure, but we take reasonable measures to protect the information you share with us.
Children
This website and our SMS program are not directed to children under 13, and we do not knowingly collect their information.
Your choices
- Opt out of SMS at any time by replying STOP.
- Ask us what information we hold about you, or ask us to correct or delete it.
- Decline to share health details — though it may limit which treatments we can safely perform.
Changes to this policy
If we change this policy we will update the date at the top of this page. Continuing to use the site or our SMS program after a change means you accept the updated policy.
Contact us
Questions about this policy or about your information? Call (310) 597-2161 or visit us at 6210 Wilshire Blvd, Studio 209, Los Angeles, CA 90048.